Terms & Conditions

TERMS AND CONDITIONS

  •  DIUTRAVELLER ONLY PROVIDES A TECHNOLOGY PLATFORM THAT CONNECTS INTENDING TRAVELLERS WITH ACTIVITY PROVIDERS LIKE AIRLINE OPERATORS, BUS OPERATORS, CAR OPERATORS, HOTELS, TOUR OPERATORS, VISA SERVICE PROVIDERS.  IT DOESN’T PROVIDE ANY ABOVE SERVICE OR ANY SERVICE OF TRANSPORTATION TO THE USER. DIUTRAVELLER ALSO DOESN’T ACT AS AN AGENT OF ANY SERVICE PROVIDER IN THE PROCESS OF PROVIDING THE ABOVE MENTIONED TECHNOLOGY PLATFORM SERVICES.
  • WHATEVER INFORMATION REFLECTS ON WEBSITE IS PROVIDED BY SERVICE PROVIDOR OF THEIR RESPECTIVE SERVICES AND DIUTRAVELLER HAS NO CONTROL OVER SUCH INFORMATION PROVIDED BY THE SERVICE PROVIDER, SUCH AS AMENITIES, SERVICES, ROUTES, FARES, SCHEDULE, VEHICLE TYPE, SEAT TYPE, SEAT AVAILABILITY, PICTURES OF HOTEL, PICTURE OF VEHICLES, AND WHATSOEVER
  • IN ITS ROLE AS A TECHNOLOGY PLATFORM TO FACILIATE TRANSACTIONS BETWEEN THE SERVICE PROVIDERS AND THE USERS, DIUTRAVELLER SHALL NOT BE RESPONSIBLE FOR THE OPERATIONS OF THE SERVICE PROVIDERS SUCH AS TIMELY DEPARTURE AND ARIVAL OF VEHICLE, THE CONDUCT OF SERVICE PROVIDER’S EMPLOYEES, REPRESENTATIVES OR AGENTS, THE CONDITION OF VEHICLE, SEAT, HOTEL, HOTEL ROOM, NOT BEING UPTO THE CUSTOMER’S EXPECTATION OR AS PER THE DESCRIPTION PROVIDED BY THE SERVICE PROVIDOR, CANCELLATION OF TRIP DUE TO ANY REASON, LOSS OF BAGGAGE OF THE CUSTOMER, SERVICE PROVIDOR CHANGING SEATS, OR ROOM FOR ANY REASON, BUS OR CAB PROVIDED WRONG BOARDING POINT FOR THE ISSUANCE OF THE BOOKING CONFIRMATION VOUCHERS, OR CHANGING SUCH BOARDING POINTS OR PLACE EVENTUALLY WITH OR WITHOUT ANY NOTIFICATION TO DIUTRAVELLER OR THE CUSTOMER, BUS OPERATOR USING SEPRATE PICK-UP VEHICLE TO TRANSPORT THE USER FROM THE DESIGNATED BOARDING POINT TO THE ACTUAL PLACE OF DEPARTURE OF THE BUS.  AND WHATSOEVER
  • ALL TICKETS ISSUED SHALL BE NON-TRANSFERABLE.
  • AT THE TIME OF TRAVELLING, USER SHALL FURNISH A COPY OF THE TICKET AND ANY VALID IDENTITY PROOF LIKE AADHAR CARD, PASSPORT, PAN CARD OR VOTER IDENTIFICATION CARD OR ANY OTHER IDENTITY PROOF ISSUED BY A GOVERNMENT AUTHORITY.
  • USERS ARE REQUIRED TO REACH THE BOARDING PLACE AT LEAST 15 MINUTES BEFORE IN CASE OF BUS AND FOR FLIGHT 60 MINUTES BEFORE FOR DOMESTIC AND 120 MINUTES FOR INTERNATIONAL FLIGHT.
  • CANCELLATION OF TICKETS CAN BE DONE EITHER THROUGH THE USER’S LOGIN IN THE DIUTRAVELLER WEBSITE, OR BY SENDING EMAIL AT SUPPORT@DIUTRAVELLER.COM.
  • ANY CANCELLATION IS SUBJECT TO SUCH CANCELLATION CHARGES AS MENTIONED ON THE TICKET.
  • DIUTRAVELLER ACTS AS A FACILITATOR AND MERELY PROVIDES AN ONLINE PLATFORM TO THE USER TO SELECT AND BOOK A PARTICULAR FLIGHT TICKET, BUS TICKET, CAB OR CAR, HOTEL ROOM, TOUR AND VISA ASSISTANCE PROVIDER. ALL SERVICE PROVIDER RESERVES SOLE RIGHT OF ADMISSION AND DIUTRAVELLER HAS NO SAY WHATSOEVER IN ADMISSION OR REJECTION FOR ADMISSION BY SERVICE PROVIDOR. UNMARRIED OR UNRELATED COUPLES MAY NOT BE ALLOWED TO CHECK IN BY SOME HOTELS AS PER THEIR POLICIES. SIMILARLY, ACCOMMODATION MAY BE DENY TO GUEST POSING AS A COUPLE IF SUITABLE PROOF OF IDENTIFICATION IS NOT PRESENTED AT THE TIME CHECK-IN DENIED BY THE HOTEL DUE TO THE AFORESAID REASONS OR ANY OTHER REASON NOT UNDER THE CONTROL OF DIUTRAVELLER. NO REFUND WOULD BE APPLICABLE IN CASE THE HOTEL DENIES CHECK-IN UNDER SUCH CIRCUMTANCES.
  • THE USER WOULD BE LIABLE TO MAKE GOOD ANY DAMAGE(S) CAUSED BY ANY ACT OF HIM/HER OR THEIR ACCOMPANYING GUEST (WILLFUL/NEGLIGENT) TO THE PROPERTY OF THE HOTEL IN ANY MANNER WHATSOEVER. THE EXTENT AND THE AMOUNT OF THE DAMAGE SO CAUSED WOULD BE DETERMINED BY THE CONCERNED HOTEL, DIUTRAVELLER WOULD NOT, IN ANY WAY, INTERVENE IN THE SAME
  • THE PRIMARY GUEST MUST BE ATLEAST 18 YEARS OLD TO BE ABLE TO CHECK INTO THE HOTEL.
  • CHECK-IN TIME, CHECK-OUT TIME, AND ANY CHANGES IN THOSE TIMINGS, WILL BE AS PER HOTEL POLICY AND TERMS. EARLY CHECK-IN OR LATE CHECK-OUT REQUEST IS SUBJECT TO AVAILABILITY AND THE HOTEL MAY CHARGE AN ADDITIONAL FEE FOR PROVIDING SUCH SERVICES.
  • THE BOOKING AMOUNT PAID BY THE USER IS ONLY FOR STAY AT THE HOTEL. SOME BOOKING MAY INCLUDE BREAKFAST AND/OR MEALS AS CONFIRMED AT THE TIME OF BOOKING. ANY OTHER SERVICES UTILIZED BY THE USER AT THE HOTEL, INCLUDING LAUNDRY, ROOM SERVICE, INTERNET, TELEPHONE, EXTRA FOOD, DRINKS, BEVERAGES ETC. SHALL BE PAID BY THE USER DIRECTLY TO THE HOTEL.
  • HOTELS MAY CHARGE A MANDATORY MEAL SURCHARGE ON FESTIVE PERIODS LIKE CHRISTMAS, NEW YEAR’S EVE OR OTHER FESTIVALSAS DECIDED BY THE HOTEL. ALL ADDITIONAL CHARGES (INCLUDING MANDATORY MEAL SURCHARGES) NEED TO BE CLEARED DIRECTLY AT THE HOTEL. DIUTRAVELLER WILL HAVE NO CONTROL OVER WAIVING THE SAME.
  • DIUTRAVELLER DOES NOT CONTROL OR OPERATE ANY AIRLINE, SHIPPING COMPANY, COACH, HOTEL, TRANSPORT VEHICLES, RESTAURANT, KITCHEN CARAVAN OR ANY OTHER FACILITY OR SERVICE MENTIONED IN THE SERVICE BROUCHURE.
  • DIUTRAVELLER SHALL NOT BE RESPONSIBLE FOR ANY DELAY, IMPROER SERVICE, STANDARD OF SERVICE PROVIDED BY ANY SERVICE PROVIDER OR ANY INDEPENDENT CONTRACTOR, OR FOR ANY INJURY, DEATH, LOSS OR DAMAGE WHICH IS CAUSED BY THE ACT OR DEFAULT OF ANY HOTEL, AIRLINE COMPANY, SHIPPING COMPANIES, CRUISE, BUS OPERATORS, TOUR OPERATORS WHO ARE DIUTRAVELLER’S INDEPENDENT CONTRACTORS.
  • DIUTRAVELLER SHALL NOT BE RESPONSIBLE FOR ANY ACT OR ACTIONS OF CO-TRAVELLERS, CO-PASSENGERS WHICH MAY RESULT IN INJURY, DAMAGE TO THE LIFE OR LIMB OR PROPERTY OF THE USER, OR WHICH MAY LEAD TO INTERFERENCE IN ENJOYING OR AVAILING THE SERVICES PROVIDED ON THE OUTBOUND TOUR OR TRAVELLING.
  • CORRECT INFORMATION OF THE CONTACT DETAILS OF THE USER SHALL BE PROVIDED AT THE TIME OF BOOKING. DIUTRAVELLER TAKES NO RESPONSIBILITY FOR ANY CLAIMS ARISING OUT OF NON-RECEIPT OF INFORMATION IF THE SPECIFIED CONTACT NUMBER IS NOT REACHABLE OR DOES NOT BELONG TO THE USER. 
  • PERSONAL INJURY, SICKNESS, ACCIDENT, DEATH, LOSS, DELAY, DISCOMFORT, INCREASED EXPENSES, INCIDENTAL, CONSEQUENTIAL LOSS AND/OR DAMAGE OR ANY KIND OF THEFT HOWSOEVER CAUSED TO THE USER OR ANY PERSON TRAVELLING WITH THEM. IN SUCH CASE DIUTRAVELLER SHALL NOT BE LIABLE.
  • DIUTRAVELLER SHALL NOT BE RESPONSIBLE FOR ANY ACT, NONFEASANCE DEFAULT OF ANY TRAVEL AGENT OR THIRD PARTY OR ANY OTHER PERSON OR BY ANY SERVENT OR AGENT EMPLOYED BY THEM WHO MAY BE ENGAGED OR CONCERNED IN THE PROVISION OF ACCOMMODATION REFRESHMENT, CARRIAGE FACILITY OR SERVICE FOR THE USER OR FOR ANY PERSON TRAVELLING WITH HIM/HER.
  • DIUTRAVELLER SHALL NOT BE RESPONSIBLE FOR THE TEMPERORY  OR PERMANENT LOSS OF  OR DAMAGE TO BAGGAGE OR PERSONAL BELONGINGS HOWSOEVER CAUSED INCLUDING WILLFUL NEGLIGENCE ON THE PART OF ANY PERSON.
  • DIUTRAVELLER SHALL NOT BE RESPONSIBLE FOR ANY DELAY MADE IN DELIVERY OF THE SERVICE BY THE CONCERNED SERVICE PROVIDERS.
  • DIUTRAVELLER SHALL NOT BE RESPONSIBLE FOR ANY FAILURE OF THE AIRLINE TOACCOMMODATE PASSENGERS DESPITE HAVING CONFIRMED TICKETS FOR ANY REASON WHATSOEVER INCLUDING OVERBOOKING, CHANGE OF ROUTE ETC. OR FAILURE ON PART OF HOTEL TO ALLOW CHECK-IN DESPITE CONFIRMED BOOKING FOR WHATEVER REASON.
  • ANY CLAIM ARISING DUE TO DELAY, AND IF THE USER HAS TO WAIT AT SUCH PLACE OR POINT, OR AT THE HOTEL FOR CHECK-IN DUE TO ANY TECHNICAL REASON OR ANY OTHER REASON NOT ATTRIBUTABLE TO DIUTRAVELLER, DIUTRAVELLER SHALL NOT BE LIABLE FOR MAKING ANY ARRANGEMENTS, INCLUDING BUT NOT LIMITED TO FOOD OR ANY HOTEL ARRANGEMENT IN CASE OF SUCH DELAYS.
  • DIUTRAVELLER IS NOT LIABLE FOR ANY DAMAGES CAUSED TO THE USER DUE TO ANY REASON BEYOND THE CONTROL OF DIUTRAVELLER.
  • THERE CAN BE EXCEPTIONAL CIRCUMSTANCES WHERE THE SERVICE OPERATORS LIKE THE AIRLINES, HOTELS, BUS OPERATORS OR THE RESPECTIVE TRANSPORTATION PROVIDERS OR CONCERNS MAY BE UNABLE TO HONOR THE CONFIRMED BOOKINGS DUE TO VARIOUS REASONS LIKE CLIMATIC CONDITIONS, LABOUR UNREST, INSOLVENCY, BUSINESS EXIGENCIES, GOVERNMENT DECISIONS, OPERATIONAL AND TECHNICAL ISSUES, ROUTE AND FLIGHT CANCELLATIONS ETC. IF DIUTRAVELLER IS INFORMED IN ADVANCE OF SUCH SITUATIONS WHERE DISHONOR OF BOOKING MAY HAPPEN, IT WILL MAKE ITS BEST EFFORTS TO PROVIDE SIMILAR ALTERNATIVE TO ITS USER OR REFUND THE BOOKING AMOUNT AFTER REASONABLE SERVICE CHARGES, IF SUPPORTED AND REFUNDED BY THAT RESPECTIVE SERVICE PROVIDORS. THE USER AGREES THAT DIUTRAVELLER BEING AN AGENT FOR FACILITATING THE BOOKING SERVICES SHALL NOT BE RESPONSIBLE FOR ANY SUCH CIRCUMSTANCES AND THE CUSTOMERS HAVE TO CONTACT THAT SERVICE PROVIDER DIRECTLY FOR ANY FURTHER RESOLUTIONS AND REFUNDS, THE MAXIMUM LIABILITY OF DIUTRAVELLER IN SUCH EVENTS WILL BE TO REFUND THE BOOKING AMOUNT SUBJECT TO RECEIPT FROM THE SERVICE PROVIDERS.
  • USER ACKNOWLEDGES THAT HOTELS SERVE BREAKFAST AT DIFFERENT TIME OR TIME AS SPECIFIED IN THE CONFIRMED BOOKING VOUCHER. USER UNDERSTANDS THAT HOTELS DO NOT PACK  OR ROOM DELIVER BREAKFAST.  THE MEAL HAS TO BE CONSUMED WHEN SERVED. IF THE USER MISSES BREAKFAST DUE TO ANY REASON, NO CLAIM FOR THE SAME SHALL BE ENTERTAINED.
  • THE USER WOULD BE LIABLE TO MAKE GOOD ANY DAMAGE(S) CAUSED BY ANY ACT OF HIM/HER OR THEIR ACCOMPANYING GUESTS TO THE PROPERTY OF THE HOTEL IN ANY MANNER WHATSOEVER.  THE EXTENT AND THE AMOUNT OF THE DAMAGE SO CAUSED WOULD BE DETERMINED BY THE CONCERNED HOTEL. DIUTRAVELLER WOULD NOT, IN ANY WAY, INTERVENE IN THE SAME.
  • NO REQUEST FOR THE CHANGE OF HOTEL, FLIGHT, BUS, CAR ETC. SHALL BE ENTERTAINED AFTER THE BOOKING IS CONFIRMED.
  • USER SHALL BE RESPONSIBLE FOR HIS/HER BAGGAGE AND VALUABLES. DIUTRAVELLER SHALL NOT BE LIABLE FOR ANY LOSS OF BAGGAGE OR THEFT OF USER’S ARTICLES DURING THEIR JOURNEIES OR HOTEL STAYS.
  • DIUTRAVELLER IS ONLY A FACILITATOR AND ANY REFUND FOR ANY SERVICE(S) WHICH ARE NOT DELIVERED BY THE SERVICE PROVIDER/INDEPENDENT CONTRACTORS OR FOR ANY REASON FOR WHICH THE USER IS ENTITLED FOR A REFUND IS SUBJECT TO DIUTRAVELLER RECEIVING THE AMOUNT FROM THE SAID SERVICE PROVIDER. USER ACKNOWLEDGES THAT DIUTRAVELLER SHALL NOT BE HELD LIABLE FOR ANY DELAY IN REFUND OR NON-REFUND OF THE AMOUNT FROM THE RESPECTIVE SERVICE PROVIDER OR INDEPENDENT CONTRACTORS OF DIUTRAVELLER. IN SUCH EVENTS THE USER SHALL DIRECTLY APPROACH THE SERVICE PROVIDER FOR ANY CLAIMS.
  • DIUTRAVELLER MAY TIME TO TIME, LAUNCH SOME PROMOTIONS AND DISCOUNT OFFERS ON THE TOUR PACKAGE INTERNALLY OR EXTERNALLY THROUGH ADVERTISEMENTS AND SOME USERS MIGHT RECEIVE ADDITIONAL BENEFITS DUE TO ENTITLEMENT TO SUCH PROMOTION AND DISCOUNTS. NO CLAIMS FROM OTHER USERS BOOKING A SIMILAR SERVICE FOR SUCH PRIVILEGES SHALL LIE IF THEY ARE NOT ENTITLED FOR THE DISCOUTS OR ELIGIBLE UNDER THE PROMOTIONS.
  • IN CASE OF PUBLICATION OF ANY TRAVEL SCHEAME OFFERING ANY DISCOUNT OR BENEFIT BY DIUTRAVELLER, DIUTRAVELLER SHALL HAVE THE SOLE RIGHT TO WITHDRAW SUCH A SCHEME OR DISCOUNT AT ANY TIME.
  • DIUTRAVELLER SHALL NOT BE LEABLE OR RESPONSIBLE FOR TIMELY DEPARTURE OR ARRRIVAL OF VEHICLE OR AIRCRAFT, THE CONDUCT OF SERVICE PROVIDER’S EMPLOYEES, REPRESENTATIVES OR AGENTS, THE CONDITION OF VEHICLE SEATS, HOTEL ROOMS OR NOTBEING UP TO THE CUSTOMER’S EXPECTATION OR AS PER THE DESCRIPTION PROVIDED BY THE BUS OPERATOR, CANCELLATION OF VEHICLE, EXPENCES LIKE TOLL ENTRY FEES, SERVICE TAX AND ANY OTHER GOVERNMENT TAX, DRIVER’S  BHATTA ARE TO BE BORNE BY USER, RESERVATION WILL BE SUBJECT TOCANCELLATION AND REFUND POLICIES OF THE ACTIVITY PROVIDER WHICH MAY VARY FROM TIME TO TIME., DIUTRAVELLER MAY CHARGE APPLICABLE SERVICE CHARGES AND TAXES, CONVENIENCE FEES ETC WHEREEVER APPLICABLE.